Refund policy
Last Updated: 6/7/2026
Thank you for shopping with us.
Returns
We do not accept returns or exchanges for any products purchased through our store. All sales are final.
Please review product descriptions carefully before placing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To request a refund, please provide:
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Your order number
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A description of the issue
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Clear photos showing the damaged or defective item
Once we review and verify the issue, we will issue a full refund to your original payment method.
Non-Refundable Situations
Refunds will not be provided for:
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Change of mind
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Incorrect orders placed by the customer
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Normal wear and tear
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Damage caused after delivery
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Items that are not damaged or defective
Contact Us
If you have any questions regarding this policy or need assistance with a damaged item, please contact us at:
support@pawvillage.store
We are committed to providing quality products and will work to resolve any issues involving damaged or defective items.